Privacy Policy
Privacy Notice
This Privacy Notice describes how The New Inn as indicated below (“The New Inn”, “we”, “ours”, and “us”) collects, uses, discloses, transfers, stores, retains or otherwise processes your information when you book with us through phone call, our website (www.thenewinn.com), or other third-party entities that we may use to take guest bookings. We do not sell data to third party entities.
Payment Data
We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Little Hotelier, Expedia.com™, Airbnb™, and Square™. You may find the privacy notice link(s) here: Little Hotelier, Expedia.com, Airbnb, and Square.
Little Hotelier
We use a third party booking service Little Hotelier, whose technology is embedded in our website. Use of the booking service is covered by the Little Hotelier privacy policy. You can disable cookies set by Little Hotelier in your browser, but you will not then be able to make bookings online.
Website Privacy
Your privacy is important to us, so only the minimum information is collected.
Information We Collect About You
We collect information about you in three ways: (1) when you provide it to us directly; (2) you provide it to us by using our services (3) when we collect information from other sources. We explain below what types of data are involved in each case, how and why we process (use) it and the lawful basis that applies to our use of the relevant information.
Information You Provide
Below is a description of the types of information that we may receive directly from you which we refer to as “Guest Booking Data.”
| Types of Information "Guest Booking Data" | Examples |
|---|---|
| Identity Information | Name, email address, postal address, signature, and phone number; Passport number, driver’s license number, photo identification, or other government-issued identification number |
| Contacts Information | When you use any of our Services, we may ask you to provide the contact details, such as address, email address, or phone number. |
| Any Other Data You Give Us | Information that you voluntarily provide to us, including your survey responses; participation in contests, promotions, or other prospective seller marketing forms or devices; suggestions for improvements; information disclosed to the messaging systems that operate on our Services; referrals; or any other actions you perform on our Service. |
| Financial Information | When provided, bank account information, payment instrument numbers, payment instrument security code, other payment methods given to us. |
How We Process Your Information
We process your personal information to provide, enhance, and manage our Services, communicate with you, ensure security and fraud prevention, and comply with legal obligations. With your consent, we may also use your information for other specific purposes. The reasons for processing your information vary based on your interactions with our Services and include:
- To deliver and facilitate our services: We use your information to fulfill your requests and ensure a seamless service experience
- To respond to guest inquiries and offer support: Your information helps us address any questions or issues you may have with the services provided.
- To send administrative updates: We may send you information about our products, services, changes to terms, policies, and other relevant updates.
- To request feedback: We may contact you to gather feedback on your experience and how you use our Services.
- To send marketing and promotional materials: If aligned with your preferences, we may use your information to send you marketing communications and promotional offers.
- To protect our Services: We use your information to maintain the security of our platform, including fraud monitoring and prevention.
- To comply with legal obligations: We process your information to meet legal requirements, respond to legal requests, or protect our legal rights.
We may share your information with our affiliates, requiring them to comply with this privacy notice. Affiliates include our parent company, subsidiaries, joint venture partners, or other companies we control or that are under common control with us.
Additionally, we may share your information with our business partners to offer you specific products, services, or promotions.
Cookies and Other Tracking Technologies
We utilize the third-party booking service Little Hotelier, whose technology is integrated into our website. The use of this booking service is governed by the Little Hotelier privacy policy. While you can disable cookies set by Little Hotelier in your browser, please note that doing so will prevent you from making online bookings.
Additionally, we use third-party booking platforms such as Airbnb™ and Expedia.com™, which may collect cookie data. For more information, please refer to the respective privacy policies of Airbnb™ and Expedia.com™.
Your Privacy Rights
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:
- Right to know whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request the deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to non-discrimination for exercising your rights
- Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)
Depending on the state where you live, you may also have the following rights (as permitted by applicable law):
- Right to obtain a list of the categories of third parties to which we have disclosed personal data
- Right to obtain a list of specific third parties to which we have disclosed personal data
- Right to limit use and disclosure of sensitive personal data
- Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature
How to Exercise Your Rights
To exercise these rights, you may contact us by emailing team@thenewinn.com or by referring to the contact details at the bottom of this page.
Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.
Request Verification
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purpose of verifying your identity and for security or fraud-prevention purposes.
If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.
Appeals
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at team@thenewinn.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.
California "Shine The Light" Law
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to: team@thenewinn.com.
Updates to this Notice
This privacy notice may be updated. The updated version will be indicated by an updated “Revised” date at the top of the document.
Contact Us about this Notice
If you have any questions or comments about this notice, you may email us at team@thenewinn.com.